General conditions of sale

These general conditions of sale (“CGV”) apply to the contractual relations between the Inspire Metz agency, Association Loi 1908, affiliated with the National Federation of Tourist Offices of France and its Client.

The Inspire Metz agency - Metz Tourist Office is registered in the register of travel and stay operators Atout France under number IM057100005.

  These General Terms and Conditions can be consulted on the website tourisme-metz.com of the Inspire Metz agency - Metz Tourist Office.

  Consequently, placing an order implies the Customer's prior, full and unreserved acceptance of these general conditions of sale.

  The invalidity of any clause of these conditions will not affect the validity of the other clauses.

The Inspire Metz agency markets via its website tourisme-metz.com various discovery tour services and souvenir items reserved for individuals on an individual basis, and which are governed by these general conditions of sale.

The Customer must be of legal age and have the legal capacity to contract.

The Client is legally and financially responsible for all operations he carries out via the tourisme-metz.com website.

He certifies the accuracy of the information concerning him which may be requested from him on the site and as such guarantees the Inspire Metz agency against any action or claim by a third party in the event of illicit or fraudulent exploitation of his data in the context of use of the site.

The Inspire Metz agency has an obligation of means and cannot under any circumstances be held responsible in the event of fraudulent use on its site of the Client's identifiers (username and password).

General:

By placing an order on the Site, the Customer expressly acknowledges having obtained all the desired information on the nature and characteristics of the service ordered.

Orders and confirmation

The service contract becomes firm and definitive from the double validation, by the Customer, of the summary of his order on the site www.tourisme-metz.com and the payment corresponding to the entire price of the services ordered.

The Inspire Metz agency will not be required to carry out the reserved services until these prerequisites are met, the contract not being considered validly formed.

Order and confirmation

When the order is placed by the customer, the Inspire Metz agency - Metz Tourist Office sends an email confirming receipt of the order.

The Inspire Metz agency - Metz Tourist Office notifies the customer by email of the order being sent.

Availability of items

Items are offered while stock lasts. In the event of unavailability of an item after placing the order, the Inspire Metz - Tourist Office agency will inform the customer by email and reimburse any amount received in payment for this item according to the deadline proposed by Paypal.

The unavailability of a product cannot under any circumstances result in the granting of any penalty or damages whatsoever.

Delivery and receipt of items from the online store

Deliveries from the Inspire Metz agency online store are ensured through external service providers and only in the following countries: France - Andorra - Monaco - Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain , Estonia, Finland, Greece, Great Britain, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czechia + Liechtenstein, San Marino, Switzerland and Vatican.

The products are delivered to the delivery address indicated in the order, within 15 days following the date of receipt of the order for mainland France, delivery times for any other delivery location may be communicated on a case by case basis. case upon simple request from you.

In the event of an unusual delay from the Inspire Metz agency, an e-mail will be sent.

The responsibility of the Inspire Metz agency regarding the delivery obligation will be released once it has sent the ordered products to the address indicated to it within 15 days following the order.

With regard to the responsibility of the post office, the stamps will be taken as proof.

It is up to the customer, in the event of shortage, deterioration or non-compliance, to issue precise and detailed reservations to the carrier, upon delivery and at the latest within three days (public holidays excluded) following delivery. here, and to notify the Inspire Metz agency by mail or e-mail.

Click & Collect service

“Click & Collect” delivery involves the buyer picking up their order in the Inspire Metz - Tourist Office agency store.

When the buyer chooses this delivery method on the site, a preparation confirmation email is sent to them once the order is ready.

If the order is placed before 12 p.m. Monday to Friday excluding public holidays, it will be ready from 3 p.m.

After 12 p.m., the order will be ready the next day at 10 a.m.

For any order placed on the weekend, the order will be ready on Monday morning from 10 a.m.

For any order placed on a French public holiday, the order will be ready the following working day from 10 a.m. (working day: Monday to Friday).

When the order is ready, upon receipt of the preparation confirmation email, the buyer has 15 days to collect their order. After this period, the order is canceled. The buyer is reimbursed for the amount of their order by any means chosen by the Inspire Metz agency.

To collect their order from the store, the buyer must go to the reception of the Inspire Metz agency - Tourist Office, bring a valid identity document and the order number appearing on his preparation confirmation email. The buyer can also appoint a third party to come and collect their order. She must bring her identity document, that of the buyer and the order number. At the time of delivery of the order, the buyer or the person authorized by him must sign the confirmation of preparation, proving delivery by the Inspire Metz agency and receipt by the buyer. No dispute is possible if the order appears to have been delivered, the signed preparation confirmation being taken as proof.

The Inspire Metz agency - Metz Tourist Office sends the Customer a written confirmation of the characteristics and price of any reservation made online, (reservation of audio-guided discovery tours until the same day before 12 p.m. subject to availability)

 This confirmation email is sent to the email address provided by the Customer in the reservation form.

Reservation and confirmation

The Inspire Metz Agency - Tourist Office sends the Customer written confirmation of the characteristics and price of any reservation made online. Reservation of guided tours for individuals is possible up to 24 hours before the start of the tour, subject to availability, and unless otherwise indicated (particularly during visits including additional services, for example transport or catering)

This confirmation email is sent to the email address provided by the Customer in the reservation form.

Availability

Guided tours for individuals have a limited number of registrations. The maximum number of participants is indicated in the description of the visit on the site.

In the event of unavailability of a visit after reservation, the Inspire Metz-Tourist Office Agency informs the customer by email or telephone and reimburses as soon as possible any amount received in payment for this reservation.

The unavailability of a visit cannot under any circumstances result in the granting of any penalty or damages whatsoever.

Duration, time, and meeting place

The duration of each visit is that stipulated at the counter of the Agence Inspire Metz-Tourist Office, on the visit calendar or on the website.

The client cannot, under any circumstances, claim any right to remain in the premises at the end of the visit. For the visits to be carried out correctly, the customer must appear on the specified day at the time and meeting place mentioned on the visit confirmation.

The times indicated must be respected in order to guarantee the smooth running of the service.

In the event of a customer delay, only the customer is responsible for their delay and no refund will be made.

Cancelation

It may happen that certain visits appearing on the online or offline communication media of the Inspire Metz-Tourist Office Agency are canceled in particular for climatic reasons, in the event of force majeure, or when the number of participants required for the implementation of the visit is not reached.

In the event of cancellation due to the Inspire Metz-Tourist Office Agency, a refund will be made as soon as possible.

Payment is made by Paypal when ordering.

Unless otherwise stated, the prices displayed are in euros and are inclusive of VAT.

To these prices are added the shipping costs of the items.

Any reservation is firm and definitive, subject to the right of withdrawal provided for in Article 5, or cancellation under the conditions provided for in Article 7 of these general conditions of sale.

In the event of a change in the price, the rate applicable to the Customer is that in effect at the time of the online reservation on tourisme-metz.com.

Depending on the type of service ordered, the Customer may or may not have a right of withdrawal.

Conditions specific to store items

Under article L. 121-20 of the Consumer Code, the Customer has a period of 7 clear days from the date of receipt of the item to exercise their right of withdrawal without any penalty. 'except for return costs.

This right of withdrawal can be exercised by fax, registered mail or e-mail with request for acknowledgment of receipt, addressed to the Inspire Metz agency:

Inspire Metz Agency
2 Place d’Armes
CS 80367
57007 METZ Cedex 1
Such. +33 (0)3 87 39 00 00
Fax. +33 (0)3 87 36 59 43

In the event of exercising the right of withdrawal, the Inspire Metz agency undertakes to reimburse the Customer as soon as possible, and at the latest within 30 days following the date on which they received the returned item.

This period starts from receipt of the product by the Inspire Metz agency.

The returned souvenir item must be in salable condition.

No refund will be made for a partially used city pass.

Conditions specific to audio-guided tours

In application of articles L. 121-20-4, paragraph 2, the Customer has no right of withdrawal in the case of an order including an audio-guided tour service reserved on the Inspire Metz agency website. No refunds will be made.

Conditions specific to guided tours for individuals

Any withdrawal made no later than 24 hours before the start of the visit may be refunded unless otherwise indicated (particularly during visits including additional services, for example transport or catering). In the event of withdrawal after the deadline, no refund will be made.

The duration of each service is specified by the Inspire Metz agency. The Client cannot claim any retention in the premises at the end of the service.

The Inspire Metz agency remains the sole contact for the Client and is responsible to him for the execution of the services ordered and the obligations arising from these general conditions of sale.

The Inspire Metz agency cannot be held responsible for the total or partial non-performance of the services ordered, a case of force majeure (that is to say unforeseeable, irresistible and external), caused by a third party, poor performance of its obligations by the Client, or in the event of the latter's fault.

The Inspire Metz agency cannot be held responsible for damage of any nature that may result from a temporary unavailability of the site or an interruption of the Client's connection during the registration, reservation or payment process.

Using the tourisme-metz.com website to reserve or order a service requires the creation of a Customer account and the provision of information allowing identification.

The Client undertakes to provide accurate and complete information and to update it where necessary and must in particular ensure the validity and correct configuration of their email address to receive confirmations sent by the Inspire agency. Metz - Metz Tourist Office.

Data, whether personal or not, is collected by the Inspire Metz agency when using the site, registering the Customer and paying, in particular their first and last name, contact details, and information relating to the method of payment. payment (credit card).

These data, which are encrypted, are collected in strict compliance with the rules for the protection of personal data, and for the sole purpose of allowing the Customer to access the online reservation system by optimizing its operation and efficiency, but also to comply with current legislation.

In accordance with the Data Protection Act recently amended by the order of August 24, 2011, the Customer has the possibility of configuring his internet browser so as to refuse cookies which are installed by the Inspire Metz agency on his computer in order to facilitate navigation on the site and access to online reservation and payment systems.

However, the Customer is warned that this configuration could lead to possible malfunctions of the site.

The Client consents to his personal data being transferred in particular to servers located in other countries, chosen by the Inspire Metz agency for their processing or storage, during the use of the communication systems. online reservation and payment.

The database containing personal data is filed with the CNIL, and its transfer to servers located abroad is Safe Harbor certified by the supplier chosen by the Inspire Metz agency.

In the event of violation of its obligations by the Client, in particular in the event of fraudulent use of any means of payment, the Inspire Metz agency reserves the right to communicate all useful information to the competent authorities and to its insurer.

In accordance with the Data Protection Act No. 78-17 of January 6, 1978 (amended), the Customer has the right to access, rectify and withdraw all data collected by the Inspire Metz agency concerning him or her.

This right can be exercised on request from the Inspire Metz agency at tourism@inspire-metz.com.

The catalogs, photographs, brochures and documents of all kinds published on the tourisme-metz.com site or given or sent by the Inspire Metz agency to the Client, remain the entire property of the Inspire Metz agency or its suppliers and service providers.

 Any reproduction or commercial or non-commercial exploitation of these elements is strictly prohibited without prior written authorization.

The repeated and systematic extraction of protected or unprotected elements from the tourisme-metz.com site causing any harm to the Inspire Metz agency or one of its service providers or suppliers is also prohibited, in particular with regard to Law no. 98-536 of July 1, 1998 on the legal protection of databases (transposition of Directive 96/9/EC of the European Parliament and of the Council of March 11, 1996) and copyright.

These general conditions, as well as the acts which will result from them, are subject to French law.

In the event of a dispute likely to arise in connection with these general conditions or with the acts which will result from them, the parties will endeavor to find an amicable solution.

In the absence of an amicable agreement, the express attribution of jurisdiction is made to the courts in whose jurisdiction the headquarters of the Inspire Metz agency is located, unless the consumer prefers to refer the matter to any other competent court.

The French version of the General Conditions of Sale prevails.